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At Lunaree, we are committed to delivering your premium apparel and accessories as quickly and safely as possible. Please review our shipping policy below to understand how your orders are processed and delivered.
1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification email with tracking information once your order has shipped.
2. Shipping Rates and Delivery Estimates We are proud to offer global shipping. Delivery times depend on your destination:
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United States, United Kingdom, Europe: 7 - 15 business days.
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Canada, Australia, New Zealand: 7 - 15 business days.
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Rest of the World: 10 - 20 business days.
Please note: These are estimated delivery times. While we strive to meet these timeframes, occasional delays due to high order volumes, customs processing, or postal service issues may occur.
3. Order Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number. You can use this number to check the status of your package. Please allow up to 48 hours for the tracking information to become active in the system.
4. Customs, Duties, and Taxes Lunaree is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, and import duties) are the sole responsibility of the customer. Please check your local customs regulations before placing an order.
5. Multiple Packages To ensure that you receive your items as quickly as possible, orders containing multiple products may be shipped separately from different fulfillment centers. If this happens, you will receive a tracking number for each individual package.
6. Contact Us If you have any questions or concerns regarding your order's shipment, please do not hesitate to contact our customer support team at [mahmutaltinisik43@gmail.com]. We are always here to help!